SystemAid Caribbean Ltd - Computer Programming and Software Solutions

Maintenance and Support

To access support, we have two payment options:

Pay $450.00TT per hour or part thereof, when needed, or

Pay Annual Fee (Agreed upon at the time of purchase, for specific product)
Note: Annual Fees are no longer offered, but will be maintained for existing clients.

Maintenance and support covers the following on all services, software and hardware, including clocking machines and Point-of-Sale Systems, provided by SystemAid Caribbean Ltd:

Software maintenance (Bug fixes-not related to coding errors) * See Warranty on Software for more details

Technical support (Troubleshooting, Advice or Assistance, via phone, email, remote access, on-site or in person)

Re-installation (Installing the application on additional PCs and/or locations)

Backups (Restore/backup in case of hardware failure or data corruption)

Re-creation of port numbers and port forwarding settings on internet router(required for certain apps to run, and for clocks to connect)

Re-setting or Updating of IP address (required for certain apps to run, and for clocks to connect)

Re-setting, Updating or re-installation of clock software (e.g. Download Manager and Time and Attendance software)

Re-setting, Updating, or re-installation of the clocking system (Hardware or Software)

Printers: Re-setting or troubleshooting printer properties, re-installation of drivers.

For any type of Training or Refresher training (Training of new and existing employees) on any of our Software, Systems or Solutions: Fee is $1000.00 TT per session, virtual or on-site.

Please Note the Following:

Clients are responsible for backing up their systems.

Depending on your issue, some support may require a diagostic to be carried out first.

AFFORDABLE PRACTICAL I.T. SOLUTIONS